Browse our most frequently asked questions list below to learn everything you need to know!
Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness.
All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.
Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!
Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event. We do provide a water hose (25ft long) if inflatable is further please have a water hose present.
Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags.
Yes. All military and first responders are eligible for a 5% discount. This includes veterans and spouses also. You must show proof via ID to be eligible. We also want to reward our returning customers and those that refer friends and family to us – so if you are a return customer, or if you refer someone to us you will receive 5% off on your next equipment rental.
Yes, we will be running specials at different times of the year! Sign up for emails and/or texts to be notified. You can also find current specials on our Facebook and Instagram.
It is highly important to understand that our inflatables not intended for water use can become slippery and dangerous if wet. It is the responsibility of the customer to make sure that all children are removed while it is raining. All inflatables need to be deflated and blowers unplugged during lightning storms and/or winds in excess of 20mph. We reserve the right to cancel the rental of any inflatable due to extreme weather conditions.
Weather related issues
We reserves the right to cancel your rental if there is a high chance of rain that could pose a risk to you and our equipment. If there is only a slight chance of rain, we will be in touch to let you decide if you will continue with your event prior to delivery or if you would prefer to reschedule. If we do not hear from you we will carry on with what was scheduled and the inflatable / equipment will be delivered.
ONCE OUR EQUIPMENT IS SET-UP NO REFUNDS WILL BE MADE.
If you cancel for any reason you will receive a credit for your deposit that can be applied towards another rental for up to 6 months.
We are in the business of making memories not hassles, so we will work with you as best as we can! If you have any questions or concerns regarding our weather policy please call us at (904) 228-9991 or (904) 322-9745.
We provide delivery, set up, and pick up FREE within our service area in Jacksonville, Fl, Lakeside, Fl, Orange Park, Fl, and Middleburg, Fl. If you are outside of our service area we will work with you to decide a small delivery fee that is reasonable for the distance that will be traveled.
Our rates are for a standard full day 24 hour rental and can extend up to a full weekend. We will work with you to schedule a delivery and pickup time that works for your event and within our delivery route that day. If you need a rental early in the morning before we are out delivering, we will drop off the rental the night before. If you prefer to not or are unable to have a full 24 hour rental, we have shorter options available with a minimum of 4 hours. If you have a special request for a weekday or longer rental we are happy to accommodate that also. Just give us a call or fill out our contact form and we will get a quote back to you with the updated rental timeframe and price!
Yes, upon booking a $50 nonrefundable deposit is required to secure your date and rental. This deposit will be credited to your overall booking cost. All deposits made prior to the event date are nonrefundable. If you cancel for any reason, you will receive a credit for the amount of your deposit that can be used for up to 6 months.
Events at Parks and Reserves will require a generator to be rented from us as well as a $50 park fee.
No, just your $50 deposit to secure your rental. The remaining balance is due no later than 24 hours prior to your event. If we do not receive the remaining balance within 24 hours of your event, we will give a courtesy reminder. If we do not hear back from you by the morning of your rental we reserve the right to cancel.
It is your responsibility to ensure there is a power source within 50-100 foot of the unit. A regular electrical outlet will work.
To secure the equipment we drive large stakes into the ground, if you have a sprinkler system or anything that can be damaged please let us know ahead of time. We are not responsible for damage to sprinkler systems.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.